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FAQ - Need Answers? We've Got Them!

Here are the questions we are most frequently being asked

Kelowna Dash Camera and Collision Support Experts

RoadScan Canada

If you have a question regarding your camera please ensure that you have read the MANUAL first, chances are, your answer is there. 

SHIPPING 

Do you ship internationally? 

RoadScan Canada will ship internationally. Additional shipping charges will apply.

 

How long does shipping take? 

Shipping takes approximately five to ten business days, on average, depending on where you reside.

 

Will I be charged for taxes?

Yes, local taxes will apply.

PAYMENT 

What forms of payments do you accept? 

To ensure security and safety of customer information, RoadScan Canada accepts all major credit cards, PayPal, e-transfers and cheques for all purchases. No credit card information is kept on file without permission for monthly subscriptions.

WARRANTY

What are your warranty terms & conditions?

A six-month warranty is included with all RoadScan Canada products, based on proper installation and usage.  All warranty claims will be determined by RoadScan Canada Inc. 

Misuse of any kind on any product will nullify any and all warranties.

Failing to reformat the sd card could result in a corruption of the camera's firmware which will nullify any and all warranties.  

DO YOU PROVIDE DISCOUNTS
Yes. We provide discounts for fleets and departments of all sizes.  Please contact us for more information.
WHAT IS YOUR LEAD TIME
You can expect between 3-14 business days based on stock.
WHAT IF THE HOUR GLASS SPINS ON THE APP FOR THE DC3
Try uninstalling & reinstalling the app, or, hit 'forget this network' and log back in. 
WHAT IF THE PASSWORD DOESN'T WORK FOR THE DC3
If the 1 to 0 doesn't work, try 1 to 9 or 1 to 8
If that still doesn't work, hit forget this network and start new.
RETURNS

What is your return policy? 

Returns are applicable for all products up to 6 months of purchase contingent on approval by RoadScan Canada Inc. Shipping charges will be paid by the customer with a 10% restocking fee. Please contact us for more information on returns.

 

Do you provide refunds?

Refunds will be given on applicable products, on purchase price only. Taxes and shipping charges will not be covered.

COLLISION SUPPORT

How much do engineers cost for collision reconstruction? 

On average, an engineer can cost anywhere from $5,000 to $10,000. RoadScan Canada has teamed up with Crashtec Canada to offer an affordable and expert alternative. Please contact us for more information, or visit the Collision Support page.

 

How long will my camera purchase include collision support experts?

One year from the date of purchase.

WHAT IF MY CAMERA STOPS WORKING

Locate and press the 'reset' button on the camera.  Try to reformat your SD card as most often it is the card and not the camera. Refer to the manual for further instructions.

Only Kingston High Endurance 64gb sd cards are to be used for all DC3 cameras.  Warranty will not be covered if these sd cards are not utilized.

HOW OFTEN SHOULD I REFORMAT MY SD CARD

You should reformat your SD card once every 30 days to ensure it is working properly

WHAT IF I DON'T REFORMAT MY SD CARD EVERY 30 DAYS

Failing to reformat an sd card could result in your camera's firmware becoming corrupted and making the camera inoperative.  An sd card should really only be used for approximately 60 days before being recycled.  SD cards are subject to breakdowns like any electronic component and as such should be monitored with regularity.

WHAT SD CARD IS RECOMMENDED FOR USE

A kingston High Endurance Class 10 64gb sd card is our recommended use unless an sd card is provided with your purchase.  

SHOULD I RECORD VEHICLE NUMBERS FOR MY GPS UNITS
Yes definitely.  Not only will it make it easier to identify your drivers but it will make it easier for billing purposes.  All invoices will come with serial numbers of each GPS unit but we will not know which vehicle they belong to.

Have more questions? Contact us