Kelowna Dash Camera and Collision Support Experts
If you have a question regarding your camera please ensure that you have read the manual. Chances are your answer is there.
Do you ship internationally?
RoadScan Canada will ship internationally. Additional shipping charges will apply.
How long does shipping take?
Shipping takes approximately five to ten business days, on average, depending on where you reside.
Will I be charged for taxes?
Yes, local taxes will apply.
PAYMENT & WARRANTY
What forms of payments do you accept?
To ensure security and safety of customer information, RoadScan Canada accepts Credit card, PayPal and chques for all purchases.
What are your warranty terms & conditions?
A six-month warranty is included with all RoadScan Canada products, based on proper installation and usage.
DO YOU PROVIDE DISCOUNTS
Yes. We provide discounts for fleets and departments of all sizes. Please contact us for more information.
HOW MUCH OF A LEAD TIME FROM PURCHASE TO RECEIVING THE PRODUCT
You can expect between 3-14 business days based on stock.
WHAT IF THE HOUR GLASS SPINS ON THE APP FOR THE DC3
Try uninstalling & reinstalling the app, or, hit 'forget this network' and log back in
What is your return policy?
Returns are applicable for all products, contingent on approval by RoadScan Canada. Shipping charges will be due by customer. Please contact us for more information on returns.
Do you refund?
Refunds will be given on applicable products, on purchase price only. Taxes and shipping charges will not be covered.
How much do engineers cost for collision reconstruction?
On average, an engineer can cost anywhere from $5,000 to $10,000. RoadScan Canada has teamed up with Crashtec Canada to offer an affordable and expert alternative. Please contact us for more information, or visit the Collision Support page.
How long will my camera purchase include collision support experts?
One year from the date of purchase.
WHAT IF MY CAMERA STOPS WORKING
Locate and press the 'reset' button on the camera. Also try to reformat your SD card as most often it is the card and not the camera. Refer to the manual for further instructions.
HOW OFTEN SHOULD I REFORMAT MY SD CARD
You should reformat your SD card once every 30 days to ensure it is working properly
WHAT IF THE PASSWORD DOESN'T WORK FOR THE DC3
If the 1 to 0 doesn't work, try 1 to 9 or 1 to 8
If that still doesn't work, hit forget this network and start new.
Have more questions? Contact us